These Terms of Limousine Service (hereinafter: the “Terms of Service") shall apply to SIXT Limousine Service agreements concluded orally, by email or via a website form with Eurorent sp. z o.o. with its registered office in Warsaw (03-977) at ul. Arabska 9, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, 13th Commercial Division of the National Court Register, under KRS number: 0000027410, amount of the share capital: PLN 34,880,000.00, Tax Identification Number (NIP): 534-21-58-824, Statistical Number (REGON): 017280495, (hereinafter: the "Renter"), the subject of which shall be a payable, specific transfer of a Customer by car with a chauffeur within the territory of Poland (hereinafter: the "Agreement").
1. Subject Matter of the Agreement
1.1. The Renter, within the scope of its company's operations and under the SIXT Limousine Service Agreement, undertakes to transfer the Customer by car with a chauffeur within the territory of Poland in exchange for the Customer’s payment of remuneration and other fees resulting from the Agreement.
1.2. The transfer shall be an uninterrupted travel of up to 40 kilometres by a single car directly from/to a place indicated by the Customer or from/to a place indicated in the order and without any intermediate points. The assumed service/travel duration shall be up to two hours. This time shall include waiting for the passenger at an airport/railway station/place indicated by the Customer.
1.3. These Terms of Service shall form an integral part of the Agreement. In the case of any discrepancies between the Terms of Service and the Agreement, the provisions of the Agreement shall prevail.
1.4. The parties to a car rental agreement shall be:
1.4.1. the Renter – Eurorent Sp. z o.o. with its registered office in Warsaw (KRS: 0000027410),
1.4.2. the Customer - a natural person, an entrepreneur or a legal person, an organizational unit without legal personality running a business.
2. Terms and Conditions of Providing the Service
2.1. The Sixt Limousine Service shall be booked at least 24 hours in advance. A reservation shall not be confirmed until the service has been prepaid for. If no prepayment is made for the service 24 hours before its it to be provided, it shall be considered as resignation from the service.
2.2. The Sixt Limousine Service may be booked less than 12 hours in advance only by calling the number: +48 693 212 535, with the proviso that the Customer shall make a prepayment for the service immediately. In the case of booking the service as indicated in the preceding sentence, if no prepayment is made for the service 6 hours before its it to be provided, it shall be considered as resignation from the service.
2.3. In the case of a transfer from an airport, the driver shall wait for the Passenger indicated by the Customer at the terminal, at the exit from the arrival section, in a visible place, with a SIXT Limousine Service sign.
2.4. In the case of a transfer from a place other than an airport, the driver shall wait for the Passenger indicated by the Customer in a place precisely specified by the latter.
2.5. In the event of any delay, the driver shall inform immediately the passenger about this fact by phone, giving the passenger the time of arrival. If the customer has been informed in advance, a delay not exceeding 15 minutes shall not be subject to complaint.
2.6. The driver shall drive the car with safe and reasonable speed adjusted to road and traffic conditions and applicable regulations.
2.7. Passengers under 18 years of age shall travel supervised by an adult.
2.8. The Customer shall be liable for any damage caused by Passengers inside or outside the rented vehicle and shall be charged with relevant costs of any repairs necessary to restore the vehicle to full working order.
2.9. Providing an email address and a telephone number is necessary for the performance of the subject matter of the signed contract. No information except for the information relative to the performance of contract, including the booking reference, shall be sent to the email address. The telephone number shall ensure efficient contact between the Renter and the Customer. The Customer's email address and telephone number shall not be transferred to any third parties.
2.10. 2.10. In justified cases, the Renter reserves the right to change the vehicle or driver at any time.
2.11. The Renter's drives shall take a route that is most appropriate on a given day unless the Customer provides other instructions when booking the service.
2.12. The Renter's vehicles are fully insured as regards passenger insurance and third-party liability insurance. However, any property of the Customer shall be carried at the Customers’ risk exclusively, and the Renter shall not be liable for any loss of or damage to this property.
2.13. The Renter's drivers shall have the right to refuse to carry passengers who are under the influence of alcohol, drugs and/or other intoxicants causing any disturbance of consciousness and/or whose behaviour pose a threat to the driver, vehicle or other passengers.
2.14. In particular, passengers shall be forbidden to:
2.14.1. carry anything that could destroy or significantly soil the interior of the vehicle,
2.14.2. exceed the authorized loading capacity of the Renter's vehicle specified in the registration certificate,
2.14.3. transport any animals in the Renter's vehicle.
2.15. Smoking is strictly forbidden in all Sixt Limousine Service vehicles. A penalty for each violation of the ban on smoking in the Renter's vehicle shall be PLN 1,000.00.
2.16. Nothing in these Terms of Service shall affect the Customer's rights under applicable laws.
3. Payments
3.1. The ordered service shall be paid for at least 24 days before it is to be provided. If the service is ordered in a shorter period, the service shall be paid for immediately, i.e. no later than within one working day after receiving confirmation of its performance from the Renter.
3.2. The payment may be made via the PayU payment service provided by PayU S.A. with its registered office in Poznań (KRS: 0000274399). Once a reservation has been confirmed, the Customer shall receive a link to PayU electronic payments from the Renter and shall pay for the service on that basis.
3.3. Any changes or deviations resulting in an extension of the travel route, other than those agreed upon at the time of booking, shall result in charging the Customer with additional costs according to the price list placed on the Renter's website at limousineservice.sixt.pl. If the reservation is changed during the performance of the service, resulting in an increase in the service price, the passenger shall settle the difference in cash directly with the driver carrying out the order.
3.4. In the case of transfers carried out outside limits of a city where the service has started, hourly rates shall cover a 50-kilometre limit within the country unless the Parties have agreed otherwise in the Agreement.
3.5. In the case of transfers with travel time exceeding 2 hours, the price for each commenced hour of the use of the service by the Customer shall be calculated in accordance with the price list.
3.6. At night (from 10:00 pm to 6:00 am) and during public holidays, a 10% surcharge shall apply to the basic price.
3.7. The price shall include VAT (8%), an English-speaking chauffeur, free Wi-Fi in the car, bottled water, fuel, motorway fees, passenger insurance.
3.8. The price shall not include parking fees, accommodation for chauffeurs in the case of a night stay in a city other than that where the service has started, a tip for the driver.
4. Cancellations and Returns
4.1. A reservation of the SIXT Limousine Service may be cancelled free of charge without giving any reason. However, if the Customer cancels the SIXT Limousine Service reservation less than 12 hours prior to arrival, the reservation fee shall be 50% of the unused order amount. In the case of renting a car for a wedding, the reservation fee shall be refundable if the cancellation notice is made at least 14 days prior to the performance of the service.
4.2. If the Passenger indicated by the Customer fails to show up at a time or in a place agreed as a collection point, none of the payments made shall be refunded.
5. Personal Data
5.1. The Customer acknowledges and warrants that all data provided thereby, including Passengers’ details, shall be true.
5.2. The controller of your personal data is Eurorent Sp. z o.o. with its registered office in Warsaw (03-977) at ul. Arabska 9 (“Company”). In the Company, a Data Protection Officer has been appointed: email: This email address is being protected from spambots. You need JavaScript enabled to view it.; address for correspondence: ul. Narbutta 22/23, 02-541 Warszawa. The personal data you have provided shall be processed by Eurorent sp. z o.o. for purposes relating to the implementation of this Agreement, including the financial security relating to its conclusion, under Article 6(1)(f) of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), hereinafter referred to as the GDPR, in order to carry out financial reporting pursuant to Article 6(1)(c) of the GDPR, in order to recover and secure any claims under Article 6(1)(b) of the GDPR, as well as for direct marketing of the Company’s own products or services based on Article 6(1)(f) of the GDPR and in order to send electronically commercial information from the Rentor and its business partners in the case of a separate consent given under Article 6(1)(a) of the GDPR. Please be advised that on the basis of a separate consent, i.e. under Article 6(1)(a) of the GDPR, your location data shall also be processed via a built-in car position monitoring device in order to use them in the event of the vehicle theft or use contrary to the terms of the Agreement. A legitimate interest of the data controller is direct marketing of its products or services. Your personal data shall be stored for the duration of the Agreement and after termination thereof, for a period necessary to pursue claims, if any. You have the right to request access to and rectification, erasure or restriction of processing of your personal data, as well as the right to object to the processing and the right to data portability. You may withdraw the consent you have given at any time. Such withdrawal of the consent does not affect the lawfulness of the processing carried out on the basis of your consent before its withdrawal. You also have the right to lodge a complaint with a supervisory authority if your personal data are processed at variance with the provisions of the GDPR. Providing of your personal data shall be a condition for the conclusion of this Agreement, and a failure to do so shall enable us to concluded it. Your personal data may be disclosed to employees or associates of the data controller as well as entities providing support to the controller within the framework of outsourced services and in compliance with agreements for data processing. Moreover, the recipient of your personal data shall be entities belonging to the Sixt group of companies with their head offices in EU countries (EEA countries). Your personal data will be transferred to third countries in which entities of the Sixt group have their head offices - due to the lack of a decision of the European Commission defining an appropriate level of protection - the controller shall apply measures to compensate for the lack of personal data protection by providing adequate security for your personal data by means of binding corporate rules approved by the President of the Office for Personal Data Protection. You can receive copies of personal data transferred to a third country by sending an appropriate message to Eurorent Sp. z o.o. Please note that your personal data shall not be profiled.
5.3. The Customer's personal data shall be transferred by the Renter upon all requests of public administration bodies and authorized entities (including law enforcement authorities) in connection with the body's inquiry made as a result of an alleged/committed crime/misdemeanour or administrative delict during the term of the Agreement, as well as when the personal data are to be processed for legally justified purposes.
6. Complaints and Final Provisions
6.1. A complaint may be sent by mail to the following address: Eurorent sp. z o.o., ul. Arabska 9, 03-977 Warszawa or by email to the address: This email address is being protected from spambots. You need JavaScript enabled to view it.. In a complaint, the Customer shall provide a number of the Agreement, the date when it was concluded and the car details (make and registration number) as well as shall describe the problem briefly. If a complaint is received by mail, the Renter shall respond to the complaint within 30 days of its receipt. However, if there are any deficiencies in the complaint, the Renter shall request the Customer, within 14 days of receiving the letter of complaint, to correct the deficiencies. Once the Customer has corrected the deficiencies of the complaint, the Renter shall respond thereto within 30 days of receiving the letter with the completed complaint. If a complaint is received by email, the Renter shall respond to the complaint within 30 days. However, if there are deficiencies in the complaint, the Renter shall request the Customer, within 7 days, to correct the deficiencies. Once the Customer has completed the complaint by email, the Renter shall respond thereto within 30 days of receiving the completed complaint. If the Customer uses both ways to provide a complaint within the framework of the complaint procedure under a single Agreement, the deadline for the Renter to provide a response shall be the one applicable to the last method applied by the Rentee to contact the Renter.
6.2. All disputes arising from this Agreement shall be resolved by the Parties amicably, and in the cases where it is impossible to settle a dispute amicably, it shall be resolved by a competent common court.
6.3. Communication with the Renter shall be carried out by:
6.3.1. mail to the address: ul. Arabska 9; 03-977 Warszawa;
6.3.2. phone at +48 22 5 111 550;
6.3.3. email to the address: This email address is being protected from spambots. You need JavaScript enabled to view it.;
6.4. Through a contact form on limousineservice.sixt.pl, the Rentee may use out-of-court methods for handling complaints and pursuing claims arising from the Agreement and the GTC. For this purpose, they may turn to, in particular but not exclusively, a conciliator in conciliation proceedings, a mediator or a locally competent ombudsman for consumer rights, etc.